End-User License Agreement (EULA) and Terms of Service

Platform: Sanctuary mobile application (iOS and Android)
Operating entity: The Sukun Life Ltd (incorporated in England and Wales)
Contact: thesukunlife@gmail.com

1. Acceptance of Terms and Apple Standard EULA precedence

By downloading, installing, accessing, or using the Sanctuary mobile application (the "App" or "Service"), you enter into a legally binding agreement with The Sukun Life Ltd ("Company", "we", "us", or "our").

If you acquired the App via the Apple App Store, you acknowledge that this Agreement is concluded between you and The Sukun Life Ltd only, and not with Apple Inc. ("Apple"). As between Apple and us, The Sukun Life Ltd is solely responsible for the App and the content thereof. This Agreement incorporates by reference the Apple Licensed Application End User License Agreement (Standard EULA); in the event of any conflict between this Agreement and the Standard EULA, the terms of this Agreement shall govern.

2. Eligibility, membership, and private association status

2.1. Age restriction: You must be at least sixteen (16) years of age to create an account or use the Service. Individuals under 16 are strictly prohibited from accessing Sanctuary.

2.2. Single-sex private association founded on Islamic principles: Sanctuary is operated as a private, values-aligned sanctuary and private digital association strictly reserved for women and founded on Islamic principles. Pursuant to applicable legal exemptions, including but not limited to the single-sex services and associations exceptions under Schedule 3 (Part 7) and Schedule 16 of the Equality Act 2010 (UK), access is restricted exclusively to women who were born female.

2.3. Absolute discretion over membership: Admission to the Sanctuary community is a privilege, not a right. The Company reserves the absolute, unilateral, and non-negotiable right to admit, deny, suspend, or revoke membership and access to any individual at any time, for any reason or no reason, without prior notice or liability.
2.4. Your confirmation, and what our checks can show: By creating an account you confirm that you meet the eligibility conditions in section 2.1 and section 2.2. The verification described in section 3 can confirm only that a live person is present and presents as female; it cannot confirm how a person was born. We may refuse, suspend, or remove any account that we find does not meet these conditions, as set out in section 2.3.

3. Mandatory identity and gender verification

To protect the privacy, spiritual values, and physical safety of our community members, all users must complete an identity and gender presentation verification before full account privileges are unlocked. You may choose between two mutually exclusive methods:

• Option A: Automated ephemeral verification. You complete a short live face check in the App: a few camera frames in which you are asked to turn your head and smile. The frames are transmitted securely to Amazon Web Services (AWS Rekognition) solely to confirm that a live person is present and presents as female. No biometric templates, facial geometry arrays, or photographic images are permanently stored on our servers. The data is processed in volatile memory and purged immediately.
• Option B: Manual verification. If you do not consent to automated facial analysis, you may request manual verification. Our team will contact you via email to conduct a brief, private, live video call (via Google Meet) with an authorized female representative of the Company. No video or audio recordings are captured or stored. Following visual confirmation, your account will be approved or rejected on the spot.

Any attempt to spoof, bypass, manipulate, or use fraudulent representations (including AI deepfakes, pre-recorded media, or third-party images) during verification constitutes an immediate, permanent, and non-appealable breach resulting in an immediate platform ban.

4. User-generated content: zero-tolerance policy

4.1. Zero tolerance for objectionable content: Sanctuary maintains a strict zero-tolerance policy toward objectionable, abusive, or non-compliant content. You agree that you will not upload, publish, broadcast, or transmit any User Content (including messages) that:

• Depicts nudity, partial nudity, sexually suggestive or explicit acts, or violates our published Modesty Standards;
• Contains commercial background music, copyrighted audio recordings, or sound recordings without explicit commercial licensing (Sanctuary is a non-music, values-aligned platform; the sounds in Sanctuary's own sound library are curated by us and are music-free);
• Harasses, bullies, defames, stalks, doxxes, or threatens any individual;
• Promotes hate speech, discrimination, self-harm, violence, or unlawful activities;
• Was created by, depicts, or facilitates access for men.

4.2. The 60-minute "Quarantine Kill-Switch": Sanctuary employs an automated enforcement pipeline to comply with app store user-generated-content safety standards:

• Reporting: Any user may flag or report any video, post, comment, or profile directly within the App, and any message she has received.
• Automated quarantine: If any single piece of User Content receives three (3) distinct user reports within any rolling sixty (60) minute window, that content is automatically and instantly quarantined (hidden from public view platform-wide) pending human moderation review.
• Moderation action: Our moderation team reviews all quarantined content within twenty-four (24) hours to execute permanent deletion or reinstatement.

4.3. In-app blocking: You are provided with an immediate "Block user" mechanism. Blocking an account immediately hides all content, profiles, and interactions of the blocked user from your feed, and prevents them from viewing your content, and stops messages between you, for as long as the block stays in place.

4.4. Messages: You can send messages to a member when you both follow each other. Messages are not checked automatically before they are sent, and every rule in section 4.1 applies to them. If you receive a message that breaks these Terms you can report it. A reported message is not hidden automatically: our moderation team reads it and a few messages around it and decides within twenty-four (24) hours. You can block the sender at any time (section 4.3). You can delete a conversation for yourself; the other member keeps her copy. You can also send photos in a message; they are not checked automatically either, every rule in section 4.1 applies to them, and our moderation team may remove a reported message, with its photos, for both members.

5. Intellectual property and license grants

5.1. Your content: You retain ownership of all intellectual property rights in the original videos, photographs, and captions that you upload to Sanctuary.

5.2. License to Sanctuary: By posting content on Sanctuary, you grant The Sukun Life Ltd a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, cache, display, reproduce, and distribute your content solely for the technical operation, moderation, and provision of the Service. This license terminates automatically when you delete your content or delete your account.

6. In-app account deletion

6.1. Self-service deletion: You have the absolute right to delete your Sanctuary account at any time directly within the App via Settings > Delete Account.

6.2. Technical pipeline: Triggering account deletion initiates an automated purge:

• Your authentication credentials in Supabase Auth are revoked;
• Your user profile and personal identifiers in the database are permanently purged;
• All media assets hosted in Cloudflare R2 associated with your account are deleted;
• Your conversations, and every message in them (including the messages the other member sent), are deleted;
• Moderation records concerning severe policy violations or malicious activity may be retained in a limited, non-public form solely as necessary for legal defense, dispute resolution, and regulatory compliance.

7. Limitation of liability and disclaimers

7.1. "As-is" provision: The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, The Sukun Life Ltd disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

7.2. Exclusion of damages: In no event shall The Sukun Life Ltd, its directors, employees, or contractors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, data, or personal injury resulting from your access to or inability to access the platform.

7.3. Aggregate liability cap: The total aggregate liability of The Sukun Life Ltd arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total amounts paid by you to the Company in the six (6) months preceding the claim, or (b) £50.00.

8. Dispute resolution, governing law, and arbitration

8.1. For UK, EU, and rest of world users

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. You and The Sukun Life Ltd irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

8.2. For residents of the United States of America

• Mandatory binding individual arbitration: You and The Sukun Life Ltd agree that any dispute, claim, or controversy arising out of or relating to this Agreement, privacy rights, biometric data claims, or the Service shall be settled by private, binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
• Class action waiver: YOU AND THE SUKUN LIFE LTD AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.